Last updated: 13 October 2026
1. Our Commitment to Your Privacy
At One Roof Australia, trust, respect and transparency are at the heart of everything we do. We respect your privacy and are committed to handling your personal information with care.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or contact us about our work, programmes or charitable activities.
We aim to handle your information responsibly and in accordance with applicable Australian privacy laws.
2. Information We Collect
We collect limited information to help us communicate with you and understand how visitors use our website.
Contact Information
When you contact us through our website’s Contact Us page, email, WhatsApp or phone, you may provide:
- Your name
- Email address
- Phone number
- Postal address, where applicable
We use this information to respond to your enquiries, communicate with you and provide relevant information about our activities.
Website Information
We use Google Analytics to understand how visitors interact with our website. This may involve collecting technical information, including:
- IP address and approximate location information
- Browser type and device information
- Pages visited and interactions with our website
- General website usage and traffic information
Google Analytics processes certain technical information to provide website statistics. The way this information is collected and processed depends on our analytics settings and Google’s practices.
3. How We Collect Your Information
We collect information when you voluntarily contact us through our Contact Us page, email, WhatsApp or phone.
Certain technical information may also be collected automatically when you visit our website through Google Analytics and related technologies.
We aim to collect only the information reasonably necessary for communication, website operation and understanding website performance.
4. How We Use Your Information
We may use your information to:
- Respond to questions and general enquiries.
- Communicate information about our organisation and programmes.
- Follow up on messages or requests you send us.
- Understand website traffic and improve our website experience.
- Maintain website security and meet applicable legal obligations.
We do not use your contact information for unrelated purposes unless permitted or required by law.
5. Cookies and Google Analytics
Our website uses Google Analytics, a service provided by Google, to help us understand how visitors use our website.
Google Analytics may use cookies or similar technologies to collect information about website visits, browsing activity and interactions. This information helps us understand which pages are useful and how we can improve our website.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
For more information about how Google handles data, please visit Google’s privacy policy:
https://policies.google.com/privacy
You can also learn more about Google Analytics data collection and controls here:
https://support.google.com/analytics
6. How We Share Your Information
We do not sell your personal information.
We may rely on third-party service providers to operate our website, email services, data storage and website analytics. These providers may process information as necessary to provide their services.
For example, Google Analytics processes website usage information to provide analytics reports. If you contact us through WhatsApp or another third-party communication service, that service may also process information in accordance with its own privacy policy.
We may disclose personal information where required or authorised by law.
7. Overseas Processing of Information
Some of the service providers we use may store or process information outside Australia. As a result, your information may be handled in other countries, depending on the provider and the services used.
We aim to use reputable service providers and take reasonable steps to manage personal information responsibly.
Where applicable, we will handle overseas disclosures in accordance with Australian privacy requirements. The countries in which information may be processed depend on the providers and their arrangements.
8. How We Protect Your Information
We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification and disclosure.
Access to contact information is limited to those who need it for legitimate organisational purposes. We also rely on the security measures provided by our website, email, storage and other service providers.
However, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.
If a data breach occurs, we will respond in accordance with any applicable legal obligations.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to respond to enquiries, maintain appropriate records or meet applicable legal obligations.
When information is no longer required, we will take reasonable steps to securely delete or de-identify it, where appropriate.
Information handled by third-party providers may also be subject to their retention practices and policies.
10. Your Privacy Rights
Depending on the circumstances and applicable laws, you may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
You may also contact us if you have questions about how your information is collected or handled.
To make a privacy request, please contact us using the details below. We may need to verify your identity before responding.
11. Third-Party Websites
Our website may contain links to other websites or online services. These websites operate independently and have their own privacy policies and practices.
We encourage you to review the privacy policy of any external website before sharing your personal information. One Roof Australia is not responsible for the privacy practices of third-party websites.
12. Children’s Privacy
One Roof Australia supports programmes that may benefit children and young people. We recognise the importance of protecting their privacy.
Our website is not intended to encourage children to share personal information unnecessarily. If information about a child is provided to us, we will handle it with appropriate care and in accordance with applicable privacy requirements.
Parents or guardians who have concerns about information shared with us are welcome to contact us.
13. Privacy Concerns and Complaints
We take privacy concerns seriously.
If you believe your personal information has been handled improperly, please contact us with details of your concern. We will review the matter and respond within a reasonable timeframe.
If your concern remains unresolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC), subject to its jurisdiction and applicable requirements.
Website: https://www.oaic.gov.au/
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, information-handling practices or legal requirements.
Any changes will be published on this page, along with the revised date. We encourage you to review this page periodically.
15. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us.
One Roof Australia
Email: [email protected]
Phone: +61 428 017 327
Address: 1/368 Latrobe Terrace , Newtown , Geelong, VIC, Australia, 3220
Website: https://oneroofaustralia.com.au/
Thank you for placing your trust in One Roof Australia. We are committed to treating your information with care, respect and responsibility.